P.O. Box 184
Kingston, MA USA 02364
How and when did the company get started?
Our family-owned business started back in 2008 with traditional telecommunication services. With the on-set of the pandemic and work-from-home mandates, like many businesses, our company decided we needed to pivot to adjust to the ever-changing business sphere. We started cielo, as an all-encompassing cloud communications business, offering a bundled service of business phone, video conferencing, internal messaging, and business texting.
What products or services do you offer?
We offer an array of business communication solutions. First and foremost, our business core is focused on telecommunications. Offering businesses a phone line that includes standard features (voicemail, auto-attendant, e911, etc.). Beyond our core business, we have a variety of features for customers to bundle into their package to cover any of their business needs such as video conferencing, business texting, and internal messaging all from a user's desktop or mobile device. The best part of merging all of these tools into one application is having the ability to communicate, using your business number no matter which device you are using (desktop, mobile phone, or a physical desk phone).
What’s the one thing your business is known for, over your competitors and why?
Our business is known for top-tier customer experience and 24/7 technical support. We know that we’re not the first business to create this model of business communication, however, we truly value each of our customers as individuals. Understanding that each of our customer's needs is uniquely different, we’re able to customize each business communication solution for each customer. In addition, we provide 24/7 technical support, allowing us to fix any communication issue your business encounters as soon as possible.
Tell us an interesting and fun tidbit about your business.
We’re a family owned business that has been in the industry for over 35+ years. When starting our own business in 2008, we were able to keep it in the family with our husband and wife leadership, Beverly and Brian English. Our company is woman-owned and we are proud to have innovative leaders who make an impact in our community. For instance, our president, Beverly English, has been a participant in the Pan-Mass Challenge for the last seven years and has raised over $50,000 for cancer research.
Why did you decide to become involved with the Chamber?
We wanted to become members of the Chamber because of the value of creating local partnerships. With being South Shore Chamber of Commerce members, we’re excited to foster new, local business relationships with others in the Chamber community. As we know, local businesses thrive off of referrals and supporting other companies in the area, so naturally, we decided that the Chamber would be a useful resource to connect our services and others together. We’re excited to be a part of this ever-growing community and to meet each of the participating members, as we know the Chamber is an organization where your involvement creates long-lasting business relationships.